BoldChat and the Orlando Magic

Orlando Magic's director of ticket sales, Joe Andrade, explains how live chat enables them to engage their website visitors - and convert at up to 70% of those who chat.

Orlando Magic's Dan Savage on Why They Chose BoldChat

Why did the Orlando Magic select BoldChat as their live chat provider? Dan Savage sums it up: seamless implementation, low cost, use with a content management system & interaction with website visitors.

A BoldChat Testimonial from Blue Soda Promo

Tej Shah, from Blue Soda Promo, talks about the metrics they've seen in the year and a half they've used BoldChat as a sales and lead gen tool.

BoldChat as a Competitive Advantage

Appliance Zone CEO Jim Allen, discusses how BoldChat allows him to compete against larger firms.

Jim Allen Talks About Choosing BoldChat

Jim Allen, CEO from Appliance Zone, talks about his decision to remove the 800# from their website and use BoldChat for chat and email.

Bob Scott On Proactive Chat

Bob Scott, of Boston Green Goods, talks about the advantages of using proactive chat.

Bob Scott Compares BoldChat

Bob Scott, of Boston Green Goods, compares using BoldChat to other live chat options they've tried in the past.

BoldChat: A New Channel for Communication

Vornado Case Study - Vornado's Director of Brand Marketing discusses using BoldChat to provide an unparalleled level of service.

Jon Abt Testimonial - Results from Live Chat

President of Abt Electronics discusses the positive results they've seen from using live chat.

Vornado Case Study - BoldChat's Email Feature

Vornado uses email management to solve a customer service issue and improve response time.

Jon Abt Testimonial - Why Live Chat?

President of Abt Electronics talks about adding chat to improve customer service and sales.

Most valuable features of BoldChat - testimonial

Appliance Zone chat supervisor describes some of their favorite features of BoldChat.

BoldChat Rescue Integration

BoldChat’s integration with Rescue allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session.

Email Management Tool in BoldChat

This video illustrates the Email Management feature within BoldChat, which allows email to be routed, escalated, and treated like work tickets for easy followup.

BoldChat's Live Chat Salesforce Integration

BoldChat's Salesforce integration package automatically sends live chat data into your Salesforce instance.

Chat Recovery Chat Recapture

BoldChat Sale Recovery Technology  - There are three Sale Recovery functions, all aimed at maximizing every engagement opportunity your website generates: chat recovery, chat recapture, and the visitor chat status indicator.

BoldChat & the Orlando Magic's Tourism Department

A live chat representative talks about how BoldChat helps the Orlando Magic's tourism department make dreams come true around the world.

BoldChat Proves Invaluable in International Sales for the Orlando Magic

BoldChat proves to be an invaluable tool to the Orlando Magic's tourism department, giving sales reps the ability to know where in the world the visitors they are chatting with are from and receive valuable feedback. Website visitors love BoldChat as well, as an international communications tool that helps avoid costly calling fees and bridge spoken language gaps.

BoldChat Makes Premium Support Easier

Vornado Case Study - BoldChat makes providing premium support to consumers easier for Vornado support reps.

Appliance Zone's BoldChat Reps

Training & Ramp-up  - Chat Supervisor Kari Allen talks about chat reps at Appliance Zone and how they train their new chat operators.

Actual Abt.com Live Chat Agents

Agents from Abt talk about the benefits of using live chat, learning the software and multi-tasking while doing their other daily tasks.

Boston Green Goods Reps talk about BoldChat

Representatives from Boston Green Goods talk about why they like using BoldChat

6 Live Chat Facts You Can No Longer Ignore

In today's retail climate, live chat on a website is now standard operating procedure.  You can not ignore the fact that so many consumers would rather reach out by live chat than any other way. This webinar uncovers 6 truths about live chat that make it a must-have for your retail website.

5 Ways to Immediately Engage Website Visitors

Driving traffic to your website is but half the battle. Once a visitor arrives on site, you’ll be 4 times more likely to convert them to customers if they engage with you. But how? In this webinar we’ll explore 5 simple, yet powerful ways to drive engagements, sales, and high satisfaction.

Getting More from BoldChat: Benchmarks 2012

Do chatters convert more often than non-chatters? Does proactive-chat increase your conversion percent? Do chatters spend more money than non-chatters? Do satisfaction scores matter? This webinar answers those questions while taking an in-depth look at our 2012 Live Chat Performance Benchmark Study and comparing it to our Live Chat Effectiveness Research.

BoldChat for Twitter Management

This 45-minute recorded webinar is a full demonstration of the BoldChat for Twitter Management tool. It includes a realtime demonstration of authorizing the account, setting up saved searches, creating categories for reporting, canned messages, answering tweets, sending direct messages, using automatic tweet distribution, running reports and more!

Getting More: Conversion Tracking in BoldChat

Conversion tracking in BoldChat allows the user set up a wide variety of desired website actions and track them in relation to live chat. This 30 minute recording provides a look at the way conversion data is provided in BoldChat, both in the grid view which allows at-a-glance performance analysis, and through the reporting engine.

BoldChat/Hornstein Associates Webinar: Email Management

BoldChat teamed up with Hornstein Associates to present "Email Management: Nurturing or Blowing Up Your Brand, One Customer at a Time." In this 54 minute recorded webinar, Scott Hornstein presents the findings of his email management study that pitted the email responsiveness of retailers with comparative retailers using BoldChat's Email Management tool. BoldChat's Marketing Specialist Carreen Gibbons also gives a brief walk through the BoldChat Email Management system and answers questions.

Ross Takes One for the Team

Ross Haskell, director of marketing for BoldChat, does some product testing while visiting iStores, a BoldChat customer who uses live chat at www.paintball-online.com. Ouch!

Delay of Game

Live chat doesn't have to be complicated - it's powerful and easy. Let BoldDude show you what simple and powerful can do!

Deserted Island

Live chat doesn't have to be complicated - it's powerful and easy. Let BoldDude show you what simple and powerful can do!

Romeo and Juliet

Live chat doesn't have to be complicated - it's powerful and easy. Let BoldDude show you what simple and powerful can do!