Professional Services with BoldChat is focused on enhancing the return on your live chat or multi-channel initiative. Chat with us to be put in touch with a Professional Services team member who can help you achieve your organizational goals in a fast, cost efficient manner. We offer Fixed Scope Packages for new and for existing BoldChat customers.
BoldChat Quick Start Chat Package
Perfect for
New BoldChat customers, focused on getting chat up and running quickly and effectively.
Includes:
- Project Launch Requirements Review
- Configuration of chat window(s) for desktop/laptop and mobile visitor experience
- Configuration of static and floating chat buttons
- Configuration of other system items
- Advice on optimal management reporting
- One training session for a group of administrators/supervisors and agents
BoldChat Express Package
Perfect for
New BoldChat customers, interested in a chat-only implementation, larger emphasis on chat distribution, departments, and permission groups.
Includes:
- Project Launch Requirements Review
- Review visitor journey and invitation requirements for 4 to 5 use cases
- Configuration of chat window(s) for desktop/laptop and mobile visitor experience
- Configuration of invitation rule-sets and conversions
- Configuration of static and floating chat buttons
- Configuration of departments, automatic chat distribution (ACD) and priority routing
- Configuration of other system items
- Advice on optimal management reporting
- One training session for a group of administrators/supervisors and agents
BoldChat Quarterly Optimization
Perfect for
Following an initial implementation, this package is ideal for additional maintenance of the BoldChat implementation.
Includes:
- Project Launch Requirements Review
- Review of reporting data for support and/or conversion-driven use cases
- Maintenance of chat window configurations
- Maintenance of invitation rule-sets and conversion configurations
- Maintenance of static and floating chat button configurations
- Maintenance of department, automatic chat distribution (ACD), and priority routing configurations
- Maintenance of general configuration items
- Advice on optimal management reporting
If your needs don’t match the fixed scope packages we currently offer, our Professional Services team offers custom engagements. To find out more about Professional Services, contact your
sales representative or account manager. If you don’t have a sales representative, contact LogMeIn’s BoldChat office at 866-753-9933 or 316-462-7190.
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