For high-speed Internet providers, the company with the fastest, most comprehensive service wins. That’s because customers want more features, more support, and above all, more speed online. And, if a company can’t deliver it, they’ll switch to one that can. That’s why many broadband providers are turning to value-added services such as on-demand gaming offered by Exent Technologies. For example, though Exent is transparent to the end-user, they power Verizon Games, including not only the games themselves, but also handling customer questions such as billing, technical issues and more. And with the “immediate gratification” facet of the on-demand games industry, BoldChat helps connect customers quickly with the support team to get issues resolved. Exent is the market leader in technology and service solutions for games on demand. It’s a service that enables broadband providers to attract new customers and keep the existing ones coming back—slowing subscriber churn, building brand loyalty and simplifying selling up. Founded in 1992, Exent works with major industry players, such as Comcast, Verizon, Intel, Turner Broadcasting, Deutsche Telekom, France Telecom, Telstra and others. “Our clients sell an online product, so they’re dealing with a client base that wants instant satisfaction,” said Dadi Freund, director of customer support at Exent Technologies. “If their customers want to play a game and can’t, they want it fixed immediately.'
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