The application must be available for individuals to submit online, by telephone, by mail, in person,
and by fax. Moreover, states must accept applications signed electronically, including telephonically
recorded signatures, by fax, and other electronic means. Information on Medicaid eligibility
requirements, covered services, and applicant/beneficiary rights and responsibilities also must be made
available via a website as well as orally and in writing. The information must be provided in “simple and
understandable terms” and be accessible to people with disabilities and people with Limited English
Proficiency. The website must allow individuals to obtain information about, apply for, enroll in, and
renew eligibility for Medicaid and other insurance affordability programs and other activities as
appropriate
Non-applicants (seeking Medicaid coverage for someone other than themselves) may not be required
to provide a Social Security number or information regarding citizenship, nationality, or immigration
status. However, states may request Social Security numbers from non-applicants on a voluntary basis,
so long as the information is safeguarded and used only for purposes directly connected to
administration of the state Medicaid plan, such as to determine the non-applicant’s potential Medicaid
eligibility. Medicaid applicants and beneficiaries must supply Social Security numbers. Current Medicaid
regulations provide that Medicaid agencies must assist applicants with obtaining a Social Security
number if they do not have one.
CMS proposes that state Medicaid agencies must provide assistance to applicants in person, over the
telephone, and online. Such assistance must be accessible to people with disabilities and people with
Limited English Proficiency. Specifically, the proposed regulations require the state Medicaid agency to
assist “any individual seeking help with the application or redetermination process.” CMS will provide
additional sub-regulatory guidance and technical assistance in this area, and notes that the ACA includes
a directive for states to conduct outreach to vulnerable underserved populations, with a particular focus
on the newly eligible, people with disabilities, and underserved minorities.
Streamlined Enrollment Process
The Medicaid eligibility determination process will begin with a MAGI screen (see Figure 1, next page).
For every individual who submits an application and meets the non-financial eligibility criteria, the state
Medicaid agency first must assess whether the individual has household income at or below the
applicable MAGI standard. Based on this initial screen, the state must provide Medicaid “promptly and
without undue delay” to individuals with household income at or below the applicable MAGI standard. If
the state provides coverage to the new optional group of individuals with household income above
133% FPL, it must determine individuals eligible under that group, unless the state can determine
eligibility for another optional coverage group (e.g., disability, level of care, resources) based solely on
the information available in the application.
If an individual is not found eligible for a MAGI group, the state must then collect the necessary
information and determine eligibility under all other Medicaid eligibility categories (i.e., MAGI-
exempt groups) and potential eligibility for premium tax credits in an Exchange. Medicaid eligibility
determinations based on blindness or disability status should occur at the same time as the state
Medicaid agency’s assessment of potential eligibility for premium tax credits in an Exchange. Those
determined eligible through another Medicaid category must be provided benefits “promptly and
without undue delay.” For those found to be potentially eligible for premium tax credits in an Exchange,
the state Medicaid agency must provide the individual’s electronic account to the other program