Get the smart reporting, award-winning photos, trusted team of columnists and second-to-none coverage of the Bay Area that you expect from the San Francisco Chronicle, completely redesigned for iPad.
San Francisco Chronicle for iPad® features:
- First pick of exclusive content that you can't get anywhere else
- Local news from San Francisco to Wine County to Silicon Valley, including updates throughout the day
- Up-to-the-second, customizable traffic and weather reports
- Dazzling photo galleries and 360-degree panoramas
- Blogs from The Chronicle's team of trusted experts and columnists
- Great entertainment features from the Bay Area's best newspaper
- A seven-day archive of editions for the iPad
All in an exciting, digital format delivered instantly every day to your iPad
Take a Tour
Click here to experience the great features of the San Francisco Chronicle app for iPad (PDF).
HELP & SUPPORT
Do you have questions or comments about your San Francisco Chronicle for iPad? Send us an email about suggestions for content you'd like to see, to report problems or for general help or questions.
Please note: San Francisco Chronicle for iPad required using iOS 4.2 or later on your iPad.
Frequently Asked Questions:
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What is the San Francisco Chronicle for iPad?
The San Francisco Chronicle for iPad is a new, dynamic, visually rich way to enjoy The Chronicle whenever you want, wherever you are. Download the app by clicking the appropriate button at the top of this page. Chronicle subscribers will be asked to validate their subscriptions in order to access the app at no additional charge. It's included with your subscription. Non-subscribers can enjoy 30 days free.
How much does it cost?
The app is free if you are already a Chronicle subscriber. Non-subscribers can try the app for free for the first 30 days.
Subscriptions to the app cost $5.99 per month or $59.99 annually.
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I'm a subscriber. How do I get it?
- Follow the link above for subscribers and download the app. You will be asked for your subscription account number, which is located on your renewal notice. If you don't have your account number, you can also validate your subscription by entering the last name, zip code, and phone number on your account.
- Open the app on your iPad and tap on the "$0 Current Subscriber" button
- Then select the option "Validate my subscription to create an iPad login" and follow the prompts on the following page.
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How do I find my account number?
Your account number is located on the top right-hand corner of your renewal notice or call 1-800-840-0268 and a representative will help you.
For general information regarding your subscription, you can contact our Customer Service Center by emailing homedelivery@sfchronicle.com or calling 1-800-499-5700 x7000 Monday through Friday from 6:30 a.m. to 6:30 p.m. Pacific time; Saturday and holidays from 6:30 a.m. to 11:00 a.m. Pacific time; and Sunday from 8:00 a.m. to 11:00 a.m. Pacific time.
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How do I upgrade from the free 30-day free period to a full subscription?
You can purchase a subscription at any time by logging on to http://www.sfgate.com/ipad or by using the "Subscribe" link at the bottom right corner of the San Francisco Chronicle for iPad app.
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How do I cancel this? Can I cancel the paper and still have app access? Can I cancel the app and still have the newspaper?
To change a subscription you purchased through the San Francisco Chronicle, including updating or changing your print delivery options, please call 1-800-499-5700, x7000 or e-mail homedelivery@sfchronicle.com to let us know that you want to make changes. You can elect to have the app only or the print delivery only.
If you purchased a monthly or annual subscription through the App Store, the subscription will automatically renew. To manage or cancel these subscriptions, you must do so through the App Store directly.
On your iPad- Open the App Store and scroll to the bottom of the "Featured" screen
- Select "Account:youremail@email.com" and log in to your account
- Tap "Manage App Subscriptions"
- You will see your subscription for the San Francisco Chronicle for iPad. You can set auto-renewal to "Off" to end the renewal or you can opt to purchase a different subscription timeframe.
- Open iTunes on your computer
- In the "Store" menu, select "View My Account" and log in
- Click the button "Manage App Subscriptions"
- You will see your subscription for the San Francisco Chronicle for iPad. You can set auto-renewal to "Off" to end the renewal or you can opt to purchase a different subscription timeframe.
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Can I use this application on my iPhone?
Unfortunately, the application is not available for the iPhone at this time. You can view an iPhone-friendly version of SFGate.com by going to m.sfgate.com on your Safari browser.
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Can I use the app on multiple devices?
You can activate the app on up to five devices. You will have to activate each device separately using your iPad login. See below for details on how to activate the app for each device.
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How do I activate an additional device?
- Click here to download the app from the App Store on the new device.
- Select the "$0 Current Subscriber" option and choose "Access the app with a current iPad login" from the following screen.
- On the following login page, you will need to enter the email and password you created when you initially set up your account.
- Remember that the email associated with your iPad account will need to be validated before you can enable additional devices. If you need a new validation email sent, there is a link on the login page to request it.
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How do I print out an article from the iPad?
At this point it is not possible to print an article from the iPad.
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It says my account is locked. What should I do?
A device may become locked after five failed attempts to login or five attempts to create an account with invalid subscription information. If you receive this message and already have an iPad account, use the "Lost Password?" link to retrieve your account information. If you are a subscriber trying to set up your iPad account for the first time and need help identifying your account number, you should contact customer service at 1-800-840-0268 and a representative will help you. Devices will be locked for two hours before they will be allowed to attempt again.
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I have an e-edition login, can I use that on the app?
E-edition subscribers are eligible for free access to the iPad app; however, you will need to create an iPad login the first time you use the app. Your e-edition username will not work on the iPad.
To login in to the app the first time as an e-edition subscriber:
- Follow the link above for subscribers and download the app. You will be asked for your subscription account number. If you do not know your account number, you can call 1-800-840-0268 and a representative will help you.
- Open the app on your iPad and tap on the "$0 Current Subscriber" button
- Then select the option "Validate my subscription to create an iPad login" and follow the prompts on the following page.
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Are Kindle subscribers eligible for free access to the app?
No. At this time only print and e-edition subscribers get a free iPad app subscription.
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I tried downloading the app but got an error about having "already purchased" it
Apple gives this message if you are running an older version of the operating system. The San Francisco Chronicle for iPad requires iOS 4.2 or later. You will need to sync your iPad with your computer and update to the latest operating system.
iPad®, iTunes® and iPhone® are trademarks of Apple Inc.
