'Frustrated' Passenger 'Calls Out' Air India For Delayed Flight Amid Delhi-NCR Rain; Airline Responds

Heavy rain lashed the Delhi-NCR region, leading to waterlogging, traffic chaos, and multiple flight disruptions. Amid the chaos, an angry passenger lashed out at Air India over a two-hour delay in a flight from Delhi. However, after the passenger's post went viral, Air India responded.

The user took to X (formerly Twitter) and wrote, "Every @airindia flight seems to be delayed by 1–2 hours — zero respect for passengers' time. No improvement, no accountability. It's shameful that we compare ourselves to Pakistan instead of China, who is 100 years ahead of us. #AI824 #AirIndia #FlightDelay #TimeMatters"

He added, "And the tragedy is non-refundable tickets and no compensation for wasting passengers’ time @airindia @DGCAIndia."

Later, Air India responded to his post, writing, "Dear Mr. Rana, the flight is delayed due to adverse weather conditions in Delhi. Please be assured that the safety of our passengers remains our highest priority. We sincerely appreciate your patience and understanding."

Meanwhile, the airport operator, Delhi International Airport Limited (DIAL), issued an advisory for passengers traveling amid heavy rainfall in Delhi and the NCR region. “Due to inclement weather conditions and thunderstorms in Delhi, some flights have been impacted at Delhi Airport. Our on-ground teams are diligently working with all stakeholders to ensure a seamless and efficient passenger experience. Passengers are requested to contact the airline concerned for updated flight information,” DIAL wrote on X.

In a follow-up post, the agency added, “The thunderstorm has passed. However, there is some impact on flight operations due to adverse weather conditions. All stakeholders are working together to ensure a seamless and efficient passenger experience.''

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