IMAP email not being received - webklex-imap

[glennmuk]

Bug report

Title

IMAP email not being received - webklex-imap

Issue Description

NO IMAP EMAIL RECEIVED
After setting up my IMAP settings in both the .env file and also Configuration --> IMAP Settings, I cannot receive any email.
Note: I can send email OK via smtp.

Preconditions

Please provide as detailed information about your environment as possible.

1. KrayinCRM - Version 2.1.2.

Steps to reproduce

It is important to provide a set of clear steps to reproduce this bug.If relevant please include code samples.

In the .env file - I have set:
MAIL_RECEIVER_DRIVER=webklex-imap
IMAP_HOST=mail.hostname.com (example)
IMAP_PORT=993
IMAP_ENCRYPTION=ssl
IMAP_VALIDATE_CERT=true
IMAP_USERNAME=myEmail@email.com (example)
IMAP_PASSWORD=myEmailPassword (example)

Also, in my application via my admin login - Configuration --> IMAP Settings in the application, I have also set the following:
Host - mail.hostname.com (example)
Port - 993
Encryption Type - ssl
Validate SSL Certificate - true
IMAP Username - myEmail@email.com (example)
IMAP Password - myEmailPassword (example)

What other settings should I be updating?

I cannot receive any email.

Expected result

Email should be received.

• [Screenshots, logs or description]

Actual result

No email received

• [points....]

[sagarkumar-webkul]

Hello @glennmuk ,
Thanks for raising this issue! You can check out our blog or configuration guide for detailed steps. If you still run into any problems, feel free to reach out — we’re happy to help.
blog link - https://krayincrm.com/how-to-configure-imap-settings-in-krayin-crm/

[pekiZG]

Dropping this here and if needed I can provide more info.

Had the same problem, switched to pop3 protocol and different port 995 (pop3 is ussualy on this port)
And mail started to appear. When you do that you have another problem.
If incoming email has attachement then you get this error:

Processing the incoming emails.

In AttachmentRepository.php line 50:

  Webkul\Email\Repositories\AttachmentRepository::prepareData(): Argument #2 ($attachment) must be of type Illuminate\Http\UploadedFile, Webklex\PHPIMAP\Attachment given, called in /var/www/cms-partus-akademija.defaultsolutions.io/htm
  l/packages/Webkul/Email/src/Repositories/AttachmentRepository.php on line 34

I did not have time to test attachements more (to see if it's breaking on two attachements, or some extensions)

@sagarkumar-webkul if needed I can provide more info.

EDIT:
If you invoke artisan inbound-emails:process second time then it passes, but you dont see the attachements in inbox.

---

laravel-crm/packages/Webkul/Email/src/Repositories/AttachmentRepository.php

Line 50 in ca2b66e

private function prepareData(Email $email, UploadedFile $attachment): array

[sagarkumar-webkul]

Hello @pekiZG,
Thank you for providing more details. I was able to reproduce the issue during testing, and we will work on fixing it soon. Appreciate your help in reporting this!

vidoe link - https://webkul.chatwhizz.com/share/view-recording/68a463f0b7af9f05d399dd8c

[pekiZG]

Nice!

But that is tied to pop3 protocol settigns wich I described.
What about IMAP? Did you manage to reproduce that part?

[sagarkumar-webkul]

I have tried with the Gmail IMAP configuration, which is:

Host: imap.gmail.com

Port: 993

Encryption: SSL/TLS

[pekiZG]

Tnx;
I have IMAP from Hetzner (EU provider from Germany).
And it's not working form me. And with PPOP3 protocol it's breaking (you managed to reproduce it)

I will debug it (IMAP settings) and write down what I have found in my case.
Do I open new Issue or just write here?

[sagarkumar-webkul]

You can mention here

[glennmuk]

Hello @glennmuk , Thanks for raising this issue! You can check out our blog or configuration guide for detailed steps. If you still run into any problems, feel free to reach out — we’re happy to help. blog link - https://krayincrm.com/how-to-configure-imap-settings-in-krayin-crm/

Sorry for the delay. I am only getting back to this now.

The instructions in the User Docs and Dev Docs didn't mention the need to run the command. php artisan inbound-email:process

Thanks for the blog link. I have followed the steps in the blog but receive this sendgrid error. I didn't expect this error as I have updated my .env file to webklex-imap, so it shouldn't be looking for sendgrid.
My .env file has this: MAIL_RECEIVER_DRIVER=webklex-imap

Error received when trying to run 'php artisan inbound-email:process'

(
In SendgridEmailProcessor.php line 35:
Currently bulk processing is not supported for Sendgrid.
)

Do I need to update something else to bypass sendgrid? It should really be trying to use this file: WebklexImapEmailProcessor.php

[suraj-webkul]

Hello, @glennmuk

If the MAIL_RECEIVER_DRIVER is set to webklex-imap, then the application should be creating an instance of WebklexImapEmailProcessor for interacting with emails. Since you are still seeing the error coming from SendgridEmailProcessor, it would be good to double-check that your .env file is updated correctly and that the config cache isn’t serving an old value.

You can try running:

php artisan config:clear
php artisan cache:clear

to make sure the latest .env values are being picked up. After that, re-run the command and see if the issue persists.

[glennmuk]

OK, I ran these two commands and it seems to have worked this time. I no longer get the sendgrid error.

However, I still receive no email.

I have just noticed something interesting when sending email. My email is sent. When the person tries to reply to my email, my email address changes to a UNIX epoch number (timestamp). For example: 1755719922@domain.com
If they try to send an email to this address, it is not received. They get a MAILER-DAEMON email notification.

Any ideas?