Cant't play recorded video with Reolink Lumus Pro

[Giogio-2011]

The problem

I can't play videos recorded in the Reolink folder in either the companion app or in any browser, after updating the firmware of Reolink Lumus Pro to v3.2.0.4243_2507035499.
Error: No video with supported format or MIME type was found
Camera:
ModelReolink Lumus Pro
Build No.build 2507035499
Hardware No.IPC_FH1NA48MPC7
Config Versionv3.2.0.0
Firmware Versionv3.2.0.4243_2507035499

What version of Home Assistant Core has the issue?

System Information version | core-2025.7.4 -- | -- installation_type | Home Assistant OS dev | false hassio | true docker | true container_arch | aarch64 user | root virtualenv | false python_version | 3.13.3 os_name | Linux os_version | 6.12.25-haos-raspi arch | aarch64 timezone | Europe/Rome config_dir | /config

Home Assistant Community Store

GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok HACS Data | ok GitHub API Calls Remaining | 5000 Installed Version | 2.0.5 Stage | running Available Repositories | 2125 Downloaded Repositories | 24

Solcast Solar

can_reach_server | ok -- | --

AccuWeather

can_reach_server | ok -- | -- remaining_requests | 26

Home Assistant Cloud

logged_in | true -- | -- subscription_expiration | August 16, 2025 at 02:00 relayer_connected | true relayer_region | eu-central-1 remote_enabled | true remote_connected | true alexa_enabled | false google_enabled | true cloud_ice_servers_enabled | true remote_server | eu-central-1-1.ui.nabu.casa certificate_status | ready instance_id | c517d1d5c1fd488d85fc73f187f95689 can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok

Home Assistant Supervisor

host_os | Home Assistant OS 16.0 -- | -- update_channel | stable supervisor_version | supervisor-2025.07.3 agent_version | 1.7.2 docker_version | 28.3.0 disk_total | 117.3 GB disk_used | 34.5 GB healthy | true supported | true host_connectivity | true supervisor_connectivity | true ntp_synchronized | true virtualization | board | rpi4-64 supervisor_api | ok version_api | ok installed_addons | Samba share (12.5.2), Home Assistant Google Drive Backup (0.112.1), File editor (5.8.0), Advanced SSH & Web Terminal (21.0.2), ESPHome Device Builder (2025.7.4), Matter Server (8.0.0), openWakeWord (1.10.0), OpenSpeedTest (v2.0.6), VLC (0.3.0)

Dashboards

dashboards | 4 -- | -- resources | 16 views | 23 mode | storage

Network Configuration

adapters | lo (disabled), end0 (enabled, default, auto), hassio (disabled), docker0 (disabled), vethe3a553b (disabled), veth271d6e5 (disabled), veth1583580 (disabled), veth6b2c023 (disabled), vethdcd2abf (disabled), vethdb2429a (disabled), veth7deddbb (disabled) -- | -- ipv4_addresses | lo (127.0.0.1/8), end0 (192.168.1.126/24), hassio (172.30.32.1/23), docker0 (172.30.232.1/23), vethe3a553b (), veth271d6e5 (), veth1583580 (), veth6b2c023 (), vethdcd2abf (), vethdb2429a (), veth7deddbb () ipv6_addresses | lo (::1/128), end0 (fe80::f311:8663:3b36:9dbc/64), hassio (fe80::6082:99ff:fe8d:6362/64), docker0 (fe80::c80b:beff:fef1:b122/64), vethe3a553b (fe80::e878:95ff:fe5e:b1e5/64), veth271d6e5 (fe80::b072:d7ff:fe27:9606/64), veth1583580 (fe80::e0ab:47ff:fe82:7a8b/64), veth6b2c023 (fe80::5caf:4eff:fec0:6966/64), vethdcd2abf (fe80::e896:e1ff:fe8a:5af3/64), vethdb2429a (fe80::ec96:8fff:fea9:63cf/64), veth7deddbb (fe80::987f:57ff:fe67:d9c/64) announce_addresses | 192.168.1.126, fe80::f311:8663:3b36:9dbc

Recorder

oldest_recorder_run | July 24, 2025 at 11:34 -- | -- current_recorder_run | August 1, 2025 at 22:48 estimated_db_size | 1487.48 MiB database_engine | sqlite database_version | 3.48.0

Sonoff

version | 3.8.2 (c4b6fda) -- | -- cloud_online | 11 / 14 local_online | 0 / 0 debug | failed to load:

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink/

Diagnostics information

config_entry-reolink-01JTK2RYSE6C9GHHNFBQTPTSJ8.json

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

Code owner commands

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[starkillerOG]

Do you use iOS or Android companion app?

Could you make a debug log while you try to play some recording?
https://www.home-assistant.io/docs/configuration/troubleshooting/#enabling-debug-logging

[Giogio-2011]

Hi,
I'm using Android version. The diagnostics are attached. Thank you very much.

config_entry-reolink-01JTK2RYSE6C9GHHNFBQTPTSJ8_01.json

[Giogio-2011]

home-assistant_reolink_2025-08-04T10-07-48.329Z.log

[starkillerOG]

I see the playback command is not returning a x-flv stream instead of the mp4 I need after the firmware update.
Therefore HA is falling back to the download command.
But apperently the Lumus Pro is having trouble with the download command...

I do see in the debug log you were using Intel Mac OS X 10.15, on mac the playback never works.

Will need to look if I can find a camera model I have that displays the same behaviour.

[Giogio-2011]

If can helps, I noticed that playback from the camera's web server doesn't work either (it gets stuck in buffering). It only works from the Reolink app. Firmware issue?. Live stream works everywhere.