"Unknown error occurred" if I want to activate the "Alexa Devices" integration

[KingofCurrywurst]

The problem

Land(Country) : Austria
Benutzername(user name) : xxxx -> same as amazon konto
Passwort(password): xxxx -> same as amazon konto
OTP from Authenticator

Please give me instructions if you need more information.

What version of Home Assistant Core has the issue?

2025.7.1

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Alexa Devices

Link to integration documentation on our website

https://www.home-assistant.io/integrations/alexa_devices/

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @chemelli74, mind taking a look at this issue as it has been labeled with an integration (alexa_devices) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of alexa_devices can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign alexa_devices Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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---

alexa_devices documentation
alexa_devices source
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[chemelli74]

No debug log, no further analysis

[KingofCurrywurst]

@chemelli74

Can you give me instructions on how to provide the desired information?

• The first step is to add the integration under Devices & Services.
• After that, the login window appears (image attached), and I can only exit by clicking the cross in the top left corner.

However, this doesn't provide any integration where I could download the debug information.

[Marcos-kp]

Here is my log. Same error
`Logger: aiohttp.server
Source: /usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py:481
First occurred: 2:10:46 AM (7 occurrences)
Last logged: 2:14:07 AM

Error handling request from 192.168.0.130
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py", line 510, in _handle_request
resp = await request_handler(request)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/web_app.py", line 569, in _handle
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/web_middlewares.py", line 117, in impl
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 92, in security_filter_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 83, in forwarded_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 26, in request_context_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 86, in ban_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 242, in auth_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 41, in headers_middleware
response = await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 73, in handle
result = await handler(request, **request.match_info)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 83, in with_admin
return await func(self, request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 227, in post
return await super().post(request, flow_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 74, in wrapper
return await method(view, request, data, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 121, in post
result = await self._flow_mgr.async_configure(flow_id, data)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 336, in async_configure
result = await self._async_configure(flow_id, user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 383, in _async_configure
result = await self._async_handle_step(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
flow, cur_step["step_id"], user_input
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 487, in _async_handle_step
result: _FlowResultT = await getattr(flow, method)(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/alexa_devices/config_flow.py", line 34, in async_step_user
data = await client.login_mode_interactive(user_input[CONF_CODE])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aioamazondevices/api.py", line 704, in login_mode_interactive
login_soup, _ = await self._session_request(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
method=HTTPMethod.GET, url=login_url
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/usr/local/lib/python3.13/site-packages/aioamazondevices/api.py", line 406, in _session_request
raise CannotRetrieveData(
f"Request failed: {HTTPStatus(resp.status).phrase}"
)
aioamazondevices.exceptions.CannotRetrieveData: Request failed: Service Unavailable’’‘

[RanielliMontagna]

I’m also having the same issue. The error in my log is exactly the same as the one posted above. The Alexa integration fails at the same step. I’m located in Brazil.

[woody4165]

hi all

it worked for me in 2025.6.3 if I remember well, but now it's not working again.
Error I get is "299 is not a valid HTTPStatus"

Location Italy

[adrianotitta]

Same here, first configuration in 2025.7.1.
Location: Italy

[KingofCurrywurst]

I suspect this issue is too complex for the person which working on it.

The short, unhelpful comments seem to confirm this.

[chemelli74]

I suspect this issue is too complex for the person which working on it.

The short, unhelpful comments seem to confirm this.

First be respectful.
Second issue is solved in 7.2.

Third, for all future issues: we don't have Cristal ball.
Without a debug log we don't know where the issue is coming from so we cannot do a proper analysis.

[KingofCurrywurst]

@chemelli74

My respectful request for help in preparing the requested information was also respectfully ignored by you, even though it was addressed directly to you...

[davehealy]

Also not able to add Alexa.

home-assistant_2025-07-13T11-38-44.773Z.log

[adrianotitta]

Please let the Dev work.
Fix has been issued and will be released with 2025.7.2
#148650 (comment)

[chemelli74]

@chemelli74

My respectful request for help in preparing the requested information was also respectfully ignored by you, even though it was addressed directly to you...

I'm sorry but this is a hobby, not a duty of a job.
As such I reply on my free time and sometime a happens I miss a message.

I also have to say that tagging directly a dev is not exactly following the netiquette ;-)