Found camera with serial XXXX without configuration. Please go to integration to complete setup

[PrinzMaP]

The problem

Good Morning to all,

if I add a my EZVIZ account i have the topic, that the cameras are recognized, but not stream available.
Cameras are C3TN.

RTSP etc. is enabled already.

But the debug protocol tells following:

2025-03-11 07:14:33.293 DEBUG (MainThread) [homeassistant.components.ezviz.coordinator] Finished fetching ezviz data in 0.330 seconds (success: True)
2025-03-11 07:14:33.301 WARNING (MainThread) [homeassistant.components.ezviz.camera] Found camera with serial K12829519 without configuration. Please go to integration to complete setup
2025-03-11 07:14:33.301 WARNING (MainThread) [homeassistant.components.ezviz.camera] Found camera with serial BB9196087 without configuration. Please go to integration to complete setup
2025-03-11 07:14:33.301 WARNING (MainThread) [homeassistant.components.ezviz.camera] Found camera with serial J21047740 without configuration. Please go to integration to complete setup

Where to change these configuration?

Tanks a lot,
Markus

What version of Home Assistant Core has the issue?

Version core-2025.3.1 Installationstyp Home Assistant OS Entwicklung false Supervisor true Docker true Benutzer root Virtuelle Umgebung false Python-Version 3.13.2 Betriebssystem-Familie Linux Betriebssystem-Version 6.6.74-haos-raspi CPU-Architektur aarch64 Zeitzone Europe/Berlin Konfigurationsverzeichnis /config

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

EZVIZ

Link to integration documentation on our website

https://www.home-assistant.io/integrations/ezviz

Diagnostics information

No response

Example YAML snippet

2025-03-11 07:14:33.293 DEBUG (MainThread) [homeassistant.components.ezviz.coordinator] Finished fetching ezviz data in 0.330 seconds (success: True)
2025-03-11 07:14:33.301 WARNING (MainThread) [homeassistant.components.ezviz.camera] Found camera with serial K12829519 without configuration. Please go to integration to complete setup
2025-03-11 07:14:33.301 WARNING (MainThread) [homeassistant.components.ezviz.camera] Found camera with serial BB9196087 without configuration. Please go to integration to complete setup
2025-03-11 07:14:33.301 WARNING (MainThread) [homeassistant.components.ezviz.camera] Found camera with serial J21047740 without configuration. Please go to integration to complete setup

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @RenierM26, @BaQs, mind taking a look at this issue as it has been labeled with an integration (ezviz) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of ezviz can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign ezviz Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
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[PrinzMaP]

Also after entering the user + password, the cameras are not recognized as new device.
Has someone an indea?

Thank you in advance.

[PrinzMaP]

any news here? can't complete the setup... thank you!

[3dfxgamer]

``I have the same problem; I'm not sure if it's a regional issue, as I'm from Argentina. For months now, the Ezviz integration isn't working. Despite entering the password and username correctly, it throws an "unexpected error" message, and the log shows "[Errno 113] Host is unreachable". If I use VLC, I can see the stream perfectly, so it seems to be an issue with the integration.

So far, the developers haven't given any response; it seems nobody is working on fixing this. It's a shame because I have all Ezviz cameras and they were working well before.

I tried removing all the cameras and the integration, then re-adding them, but the problem persists. I don't know what else to try.

Here is the log.

`Registrador: homeassistant.components.ezviz.config_flow
Fuente: components/ezviz/config_flow.py:293
integración: EZVIZ (documentación, problemas)
Ocurrió por primera vez: 12:37:45 (1 ocurrencias)
Última vez registrado: 12:37:45

Unexpected exception
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/ezviz/config_flow.py", line 293, in async_step_confirm
return await self._validate_and_create_camera_rtsp(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/ezviz/config_flow.py", line 133, in _validate_and_create_camera_rtsp
await self.hass.async_add_executor_job(_test_camera_rtsp_creds, data)
File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/src/homeassistant/homeassistant/components/ezviz/config_flow.py", line 84, in _test_camera_rtsp_creds
test_rtsp.main()
~~~~~~~~~~~~~~^^
File "/usr/local/lib/python3.13/site-packages/pyezviz/test_cam_rtsp.py", line 68, in main
session.connect(
~~~~~~~~~~~~~~~^
(
^
...<2 lines>...
)
^
)
^
OSError: [Errno 113] Host is unreachable`

[AlbertoLopSie]

``I have the same problem; I'm not sure if it's a regional issue, as I'm from Argentina. For months now, the Ezviz integration isn't working. Despite entering the password and username correctly, it throws an "unexpected error" message, and the log shows "[Errno 113] Host is unreachable". If I use VLC, I can see the stream perfectly, so it seems to be an issue with the integration.

So far, the developers haven't given any response; it seems nobody is working on fixing this. It's a shame because I have all Ezviz cameras and they were working well before.

I tried removing all the cameras and the integration, then re-adding them, but the problem persists. I don't know what else to try.

Here is the log.

`Registrador: homeassistant.components.ezviz.config_flow
Fuente: components/ezviz/config_flow.py:293
integración: EZVIZ (documentación, problemas)
Ocurrió por primera vez: 12:37:45 (1 ocurrencias)
Última vez registrado: 12:37:45
Unexpected exception
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/ezviz/config_flow.py", line 293, in async_step_confirm
return await self._validate_and_create_camera_rtsp(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/ezviz/config_flow.py", line 133, in _validate_and_create_camera_rtsp
await self.hass.async_add_executor_job(_test_camera_rtsp_creds, data)
File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/src/homeassistant/homeassistant/components/ezviz/config_flow.py", line 84, in _test_camera_rtsp_creds
test_rtsp.main()

File "/usr/local/lib/python3.13/site-packages/pyezviz/test_cam_rtsp.py", line 68, in main
session.connect(
~~~~~~~~~~~~~~~^
(
^
...<2 lines>...
)
^
)
^
OSError: [Errno 113] Host is unreachable`

Same country/problem here! 🙋🏻‍♂️

I have 8 cameras, 3 of them bought and added to Ezviz app in the last year. None of them are visible on HA.
Non working cameras are 2 H3C and 1 H1C cameras

Working ok: 2xCV206 Mini-O, 1xC2C, 1xCV248 Mini 360, 1xC3A

I can watch them with no problem on the iPhone and on the EZVIZ HD Mac app. Haven't tried with VLC

[3dfxgamer]

That gives me some hope, so some of your cameras are indeed working with the ezviz integration and you can see the stream from Home Assistant. You could attach the log of one of the non-functional cameras to see if we can find differences and look for a solution. None of my cameras are working with the ezviz integration. My models are:

• CS-H3c-R100
• C6
• CS-H8c-R100
• CS-H9c-R100
• CS-C3TN"

[AlbertoLopSie]

That gives me some hope, so some of your cameras are indeed working with the ezviz integration and you can see the stream from Home Assistant. You could attach the log of one of the non-functional cameras to see if we can find differences and look for a solution. None of my cameras are working with the ezviz integration. My models are:

• CS-H3c-R100
• C6
• CS-H8c-R100
• CS-H9c-R100
• CS-C3TN"

I finnaly fixed, but I don't know if my solution will suite others... 🤔

It looks like the problem is the Ezviz integration not configuring the RTSP login credentials on newly discovered cameras after the initial setup added the first ones.

I opened the JSON file hass/config/.storage/core.config_entries and discovered that the non-working cameras has the following entries (you can find them looking for ezviz):

{
  "data": {
  },
  "disabled_by": null,
  "domain": "ezviz",
  "entry_id": "980e376fd0b27bfc0d2d8b51b05bcf29",
  "minor_version": 1,
  "options": {
    "ffmpeg_arguments": "",
    "timeout": 25
  },
  "pref_disable_new_entities": false,
  "pref_disable_polling": false,
  "source": null,
  "title": "183425129",
  "unique_id": "183425129",
  "version": 1
},

Comparing with functional cameras I completed the missing fileds as:

{
  "data": {
    "username": "admin",
    "password": "<your-camera-password>",
    "type": "CAMERA_ACCOUNT"
  },
  "disabled_by": "user",
  "domain": "ezviz",
  "entry_id": "980e376fd0b27bfc0d2d8b51b05bcf29",
  "minor_version": 1,
  "options": {
    "ffmpeg_arguments": "/Streaming/Channels/102",
    "timeout": 25
  },
  "pref_disable_new_entities": false,
  "pref_disable_polling": false,
  "source": "integration_discovery",
  "title": "183425129",
  "unique_id": "183425129",
  "version": 1
},

With that change I now have all my cameras functional. The ffmpeg_arguments is up to you. I added it to get a lower-res feed that suites better my UI size.

It clearly tell us about an integration bug, but I got tired of looking for a similar reported bug/fix and went straight to the config files to try to pinpoint why newly added cameras wasn't working.

Hope it helps!

[NaturalDevCR]

Any plan to fix and update this integration??

Thanks in advance

[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.