Consumer travel journalist Linda Burbank helps resolve readers' customer complaints.
In Vegas, resort fees have become so pervasive - and irritating to some guests - that many hotels use the lack of them as a marketing tool.
Read MoreA familiar trip is marred by ticketing misadventures that leave the fliers and airline stumped -- and on the hook for funds.
Read MoreBuying separate tickets for a group is risky, and if travelers fail to notice a problem within 24 hours, they're usually out of luck.
Read MoreMany travelers have had to wait several minutes for their rental cars. But five hours? That's unreasonable by anyone's standard.
Read MoreOne weather delay, two travel sites and three airlines added up to a canceled trip and months of hassle for one family.
Read MoreBe wary of prices that are too good to be true. Rates for a 20-day itinerary were the same as a 10-day trip: a red flag.
Read MoreThis family's story was a cascade of shouldn'ts: They shouldn't have gotten stuck in a line, been rebuffed by an agent, or had to pay $225.
Read MoreA flier traveling from New York's JFK to Washington Dulles arrived at JFK to find a new itinerary would route her through Oakland, Calif.
Read MoreA customer who called off his trip to Europe shortly after the volcanic eruption in Iceland struggles to apply his voucher a year later.
Read MoreAn emergency responder turns to consumer advocate Linda Burbank after his request for a flight refund is rebuffed repeatedly.
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