Consumer travel journalist Linda Burbank helps resolve readers' customer complaints.

May 30, 2012

Vegas resort fees on extended stay catch guest by surprise

In Vegas, resort fees have become so pervasive - and irritating to some guests - that many hotels use the lack of them as a marketing tool.

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Apr 11, 2012

Traveler's Aide: Mystery flight trips travelers mid-trip

A familiar trip is marred by ticketing misadventures that leave the fliers and airline stumped -- and on the hook for funds.

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Jan 18, 2012

Traveler's Aide: Bungled booking leaves flier facing hefty fees

Buying separate tickets for a group is risky, and if travelers fail to notice a problem within 24 hours, they're usually out of luck.

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Dec 14, 2011

Traveler's Aide: I reserved a rental car, why isn't it here?

Many travelers have had to wait several minutes for their rental cars. But five hours? That's unreasonable by anyone's standard.

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Nov 23, 2011

Traveler's Aide: Three airlines, two websites, one big headache

One weather delay, two travel sites and three airlines added up to a canceled trip and months of hassle for one family.

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Oct 19, 2011

Traveler's Aide: Deals too good to be true usually are

Be wary of prices that are too good to be true. Rates for a 20-day itinerary were the same as a 10-day trip: a red flag.

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Sep 14, 2011

Traveler's Aide: How early should you arrive for a domestic flight?

This family's story was a cascade of shouldn'ts: They shouldn't have gotten stuck in a line, been rebuffed by an agent, or had to pay $225.

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Aug 17, 2011

Traveler's Aide: New York to D.C. via California?

A flier traveling from New York's JFK to Washington Dulles arrived at JFK to find a new itinerary would route her through Oakland, Calif.

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Jul 27, 2011

Traveler's Aide: Iceland volcano voucher lost in the clouds

A customer who called off his trip to Europe shortly after the volcanic eruption in Iceland struggles to apply his voucher a year later.

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Jun 22, 2011

Joplin emergency responder fights for flight refund

An emergency responder turns to consumer advocate Linda Burbank after his request for a flight refund is rebuffed repeatedly.

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