Request Free Educational Materials
Complete this Easy Request Form to receive any of the following materials in the mail.
How to Use Your Health Plan
- A 63 page Guide to help you use your health plan (HMO/PPO)
- Answers common questions about: Your patient rights, health plan benefits, health care costs, and more.
- Remember that each health plan is different. Contact your plan to learn more about its rules and the care it offers. Use our worksheets to help you ask the right questions.
HMO Guide for Seniors
- A 68 page Guide focusing on senior topics and concerns to ensure quality health care.
- Answers common questions about: Help with health care costs, caring for chronic conditions, prescription drugs, and more.
Health Care Quality Report Card (Summary)
- A promotional piece offering a brief description of the report card, displays the health plan star chart, and the top 40 medical groups.
- To see the full report card visit the Quality Report Card section of our site.
- To download a similar item in PDF format, follow this link: Health Care Quality Report Card
Health Care Quality Report Card (Booklet) (PDF)
- A 44 page booklet which offers in-depth health plan ratings for people who may not have access to our comprehensive online Quality Report Card.
- Contains information on several clinical measures such as asthma care, diabetes care, mental health care, heart care, and more.
HMO Help Center (HHC) Insert Card [English] [Chinese] [Korean] [Vietnamese] [Spanish](PDF)
- A 6”x11.75” two-sided card that provides an overview of the HHC.
- Contains information on the Independent Medical Review (IMR) process, common problems patients have, and what to do incase of a complaint.
- Can be inserted in the back pocket of the Guide.
Mental Health Care Insert Card [English] [Chinese] [Korean] [Vietnamese] [Spanish] (PDF)
- An 8.5”x11.75” two-sided card that provides information about getting quality mental health care.
- Helpful and current information about: Questions to ask, common problems, California laws to protect your patient rights, and more.
- Can be inserted in the back pocket of the Guide.
HMO Help Center Brochure [English] [Spanish] (PDF)
- A tri-fold brochure that provides an overview of the DMHC’s HMO Help Center.
- Provides a glance at how the HHC can help patients by providing examples of formal complaints, the complaint process, how to file a complaint, and more.
Independent Medical Review (IMR) Brochure [English] [Spanish] (PDF)
- A tri-fold brochure that details the functions of the HMO Help Center’s IMR process.
- Topics include: Examples of eligible appeals, who is and is not eligible, and more.
The following documents are available in screen reader format
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